Digital inclusion is fundamental for New Zealand’s economic and social wellbeing – and it is a priority for the government. Our vision is that all New Zealanders can benefit from, and be able to function in, our increasingly digital world. 

The Department of Internal Affairs committed to undertaking a series of user experience insight reports focused on the communities known to be the most often digitally excluded. The reports call attention to the need to consider the user experiences of these communities.

Former refugees and marginalised migrants with English as a second language have been identified as one of the most often digitally excluded groups. They are also one of the target groups that received less support from government initiatives compared to others. 

This research sets out to answer key questions from the digital inclusion research agenda(external link). It was conducted in 6 locations across New Zealand from April to June 2021 with 41 participants representing 20 ethnicities within the former refugee and marginalised migrant communities.

The team at the Ministry for Ethnic Communities played a key role in the foundational mahi and engagement necessary for this research. 

The full report, as well as a summary, are available on the link) website.

The summary of the report is also available in Adobe [PDF, 327 KB].

As part of this mahi, we are currently translating the report into several languages to support participants and their communities to access these findings. These translations, alongside a full PDF report, will be published in early 2022.

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