Digital inclusion is fundamental for New Zealand’s economic and social wellbeing – and it is a priority for the government. Our vision is that all New Zealanders can benefit from our increasingly digital world by being able to fully function in it. 
  
The Department of Internal Affairs has been undertaking a series of user experience insight reports focused on the communities known to be the most often digitally excluded. The reports call attention to the need to consider the user experiences of these communities. 
 
Former refugees and marginalised migrants with English as a second language have been identified as one of the most often digitally excluded groups. They are also one of the target groups that received less support from government initiatives compared to others.   

The Digital inclusion user insights — Former refugees and migrants with English as a second language report sets out to answer key questions from the government's digital inclusion research agenda(external link). Research for this report was conducted in 6 locations across New Zealand from April to June 2021 with 41 participants representing 20 ethnicities within the former refugee and marginalised migrant communities.

An English version of the report(external link) was published in November 2021. The summary of the report was then translated into the 11 languages spoken by the participants in the research. These translations were published in March 2022.

The team at the Ministry for Ethnic Communities played a key role in the foundational mahi and engagement necessary for this research.

Take a look at the following videos to learn more about the purpose of this report, how the Department of Internal Affairs and the Ministry for Ethnic Communities collaborated to put it together and the lessons the teams learnt along the way. The videos are also available on the digital.govt.nz(external link) website.

The purpose of the report:

For a transcript of this video, please click here.

Cross-agency collaboration:

For a transcript of this video, please click here.

Learnings:

For a transcript of this video, please click here.

The full report is available on the digital.govt.nz(external link) website.

A summary of the report is available here: Summary of Digital inclusion user insights [PDF, 327 KB]

The summary of the report is also available in the following languages: 

Amharic [PDF, 332 KB]   Arabic [PDF, 321 KB]  Burmese [PDF, 395 KB]
Farsi [PDF, 378 KB] Khmer [PDF, 413 KB] Nepali [PDF, 360 KB]
Pashto [PDF, 383 KB] Somali [PDF, 285 KB] Spanish [PDF, 286 KB]
Vietnamese [PDF, 192 KB] Zomi [PDF, 283 KB]  

 

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