[Visual intro title pages:]

  • Te Tari Taiwhenua — Internal Affairs, Ministry for Ethnic Communities — Te Tari Mātāwaka
  • Digital inclusion user insights — Former refugees and migrants with English as a second language
  • Part 3 — Learnings


Jas Hua, UX researcher, Digital Inclusion, Digital Public Service, Te Tari Taiwhenua — DIA

[Audio:] For me as a researcher, probably the biggest thing that I learned with this project is to absolutely keep an open mind when we do any piece of work.

The other thing is to have empathy and to be really fully aware of the situation and the challenges that people face in their life. And to really have a strong respect for what people are going through.

[Visual:] Hisham Eldai, Senior Community and Partnerships Advisor, Ministry for Ethnic Communities

[Audio:] Some of the biggest learnings is in connecting to the human side, the human consequences of the algorithm is you’ve got to be really inclusive. You’ve got to maybe have human oversight. And that means you need to have a very strong understanding of the system that you’re modelling and also very strong understanding of the shortcomings of that system.

[Visual:] Publishing the report

[Visual:] Jas Hua

[Audio:] One of our principles is that we want to be inclusive in the way that we share the findings, so to publish the report in the languages that the research participants speak is something that we want to do for inclusion.

[Visual:] Hisham Eldai

[Audio:] Hosting it on the ministry's website serves the purpose of making the report reachable and accessible to the community in the various different languages, and also to the support organisations and NGOs working in the space of improving digital inclusion.

And hosting it of course, on the digital website makes the report part of the consistent practice of all the other reports, where decision makers can access the website and take the learnings, take their perspectives, and compare these findings to the other findings across the other research groups.

[Visual:] Jas Hua

[Audio:] This is a very humbling experience for me to, you know, spend some time with the communities and to see that the communities are very strong and very resilient despite the challenges that they face in life. And so I feel super, super grateful and humbled to be part of this research project.

[Visual close out:]

  • Te Tari Taiwhenua — Internal Affairs, Ministry for Ethnic Communities — Te Tari Mātāwaka
  • digital.govt.nz

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