The Department of Internal Affairs has published its latest user experience insight report, Digital inclusion user insights – Former refugees and migrants with English as a second language, in partnership with the Ministry for Ethnic Communities. 

Digital inclusion is fundamental for New Zealand’s economic and social wellbeing – and it is a priority for the government. Our vision is that all New Zealanders can benefit from, and be able to function in, our increasingly digital world. 

The Department of Internal Affairs committed to undertaking a series of user experience insight reports focused on the communities known to be the most often digitally excluded. The reports call attention to the need to consider the user experiences of these communities.

Former refugees and marginalised migrants with English as a second language have been identified as one of the most often digitally excluded groups. They are also one of the target groups that received less support from government initiatives compared to others. 

This research sets out to answer key questions from the digital inclusion research agenda. It was conducted in 6 locations across New Zealand from April to June 2021 with 41 participants representing 20 ethnicities within the former refugee and marginalised migrant communities.

The team at the Ministry for Ethnic Communities played a key role in the foundational mahi and engagement necessary for this research. 

As part of this mahi, we are currently translating the report into several languages to support participants and their communities to access these findings. These translations, alongside a full PDF report, will be published in early 2022.

(Update 24 March 2022: The summary of the report is now available in the 11 languages spoken by the participants in the research. Please click here to access the translated summaries.)

The full report, as well as a summary, are available on the website.

The summary of the report is also available in Adobe.

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