Monday to Friday 9:00am - 6:00pm
and Saturday 9:00am - 2:00pm.Language Line telephone interpreting servvice logo

There are upcoming changes to telephone interpreting services, see below for more information.

How to use the service

To get an interpreter, visit or telephone a participating agency.

  • Ask for Language Line and the language you want.
  • You will be asked to wait (please do not hang up the telephone).
  • A professional interpreter will join you on the phone, usually within two minutes to help you talk to the agency.

For a list of Participating Agencies.

For a list of the 44 languages available.

Language Line supports the Office of Ethnic Communities' Focus Area 2: Connecting Communities.

  • Language Line is closing, and moving to a new service

    A new 24 hour, seven day a week telephone interpreting service replaces the current Language Line service from 30 September 2019. This is the first of a number of upcoming changes to improve the availability, quality and coordination of language assistance services across the public sector....

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  • Using Language Line

    Language Line brings clarity and access to information and services for those who speak little or no English. Using an interpreter

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  • Participating Agencies

    Find out if the organisation you want to talk to uses Language Line. In an emergency Call 111 for ambulance, fire or police. Helplines  Government departments  Councils  Doctors and Medical Centres  Electricity and water services ...

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  • Languages

    Below are the languages available with Language Line telephone interpreting service; the top 10 requested languages; a list of alternative names for languages and languages by country. Languages available Frequently requested languages...

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  • Booking an Interpreter

    Book a professional telephone interpreter with Language Line. We require 24 hours advance notice for a booking request. There is no charge for booking. A booking is not usually necessary.

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  • Language Line Contact

    The Language Line administration office is open Monday to Friday from 9am to 4pm. Email:    language. line@dia. govt. nz Freephone:    0800 656 656 Mailing address Language Line - telephone interpreting Office of Ethnic Communities...

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  • Types of Interpreting

    Consecutive or simultaneous, sign language, through relay - the choice is yours. Common forms of interpretingMost situations are suitable for either face to face or telephone interpreting. Consecutive interpreterThe speaker stops after a few sentences, to give the interpreter time to interpret....

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  • Need a Translator?

    Interpreter  Interpreter is the same transfer of meaning in an oral / aural way. Use Language Line telephone interpreting service. Translator  Translation refers to a movement of meaning between languages in printed form.   Find them and their New Zealand society....

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  • Why professional interpreters

    If it is clear an interpreter is required, then it is strongly recommended that a professional interpreter be used. Using a bilingual person who is untrained in interpreting may risk compromising accuracy, neutrality and confidentiality....

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  • Becoming a professional interpreter

    There are several institutions in New Zealand that have courses available. Unfortunately these courses are not known widely outside of New Zealand. Alternatively check out New Zealand Society of Translators and Interpreters website for courses available in New Zealand....

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