The Multilingual Information Network is a system of Information Facilitators who work with the Ministry for Ethnic Communities to help share important government information to New Zealand's ethnic communities.
Our team has made videos in a variety of languages about issues relating to COVID-19. Please share these with your communities and people that might find them useful.
COVID-19 vaccine rollout information videos - last updated 28 September 2021
Golden Rules - Alert Level 4 information videos - last updated 26 August 2021
Auckland Alert Level 3 information videos - last updated 28 February 2021
Ethnic Communities Development Fund unites against COVID-19 - last updated 28 May 2020
COVID-19 Foreign Nationals Support Programme - last updated 24 July 2020
COVID-19 audio about Life at Level 2 - last updated 8 June 2020
COVID-19 helplines and staying safe – last updated 5 May 2020
COVID-19 information about staying safe – last updated 3 April 2020
Translations of the requirements at each Alert Level are available in a range of languages on the COVID-19 website(external link). Information in additional languages are also available below.
Support for individuals - 9 March 2021
Living at Alert Level 3 - 2 March 2021
Language Line closed permanently at 6pm on Monday 30 September 2019.
Ezispeak is the new provider for government telephone interpreting services. Ezispeak can be contacted at 0800 472 314 or www.ezispeak.nz.(external link)
If you need an interpreter when calling a government agency or helpline: call the agency you want to talk to, ask for a telephone interpreter, say the language you want, and wait.
In October 2021, the Ministry of Business Innovation and Employment launched a new service for government agencies to access face to face interpreting services.
A panel of professional language service providers has been appointed to offer face to face interpreting services in a range of languages, including community languages, te reo Māori and New Zealand Sign Language, throughout the country. The providers offer a range of interpreters and languages to meet the needs of people throughout the country.
The Panel Agreement for face to face interpreting is available to agencies within the public sector, including Public Service departments, non-Public Service departments (such as the New Zealand Police), Crown Entities, State-owned enterprises and local authorities.
For more information about the face to face interpreting service please visit the Ministry of Business, Innovation and Employment website.(external link)