Find out if the organisation you want to talk to uses Language Line. 

LL Participating Agencies 0

In an emergency 

Call 111 for ambulance, fire or police. 

Helplines

Talk to someone about a personal problem.

Agency Language Phone number
Alcohol Drug Helpline(external link) All other calls 0800 787 797
Māori Line 0800 787 798
Pasifika Line 0800 787 799
Youth Line 0800 787 984
Depression Helpline(external link)   0800 111 757
Family Violence Line(external link)   0800 456 450
Gambling Helpline(external link) All other calls 0800 654 655
Māori 0800 654 656
Pasifika 0800 654 657
Debt 0800 654 658
Youth 0800 654 659
Kidsline(external link)   0800 543 754
Lifeline Aotearoa(external link)   0800 543 354
Quitline(external link)   0800 778 778
Shine Service(external link)   0508 744 633
Victims Information(external link)   0800 650 654

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Government departments

Use Language Line to talk to these government departments.

Agency Business Unit Phone number
Accident Compensation Corporation(external link)   0800 101 996
AsureQuality(external link)   0508 001 122
Careers NZ(external link)   0800 222 733
Commerce Commission(external link)   0800 943 600
Department of Corrections(external link) Corrections Services Help Desk 0800 696 774
Earthquake Commission (EQC)(external link)   0800 326 243
Education - Learning Support(external link)   0800 622 222
Housing New Zealand Corporation(external link)   0800 801 601
Inland Revenue(external link) Child Support(external link) 0800 221 221
Kiwisaver(external link) 0800 549 472
Working for Family Tax Credits(external link) 0800 227 773
General Enquiries(external link) 0800 227 774
Internal Affairs(external link) Births, Deaths and Marriages(external link)* 0800 225 252
Citizenship(external link)* 0800 225 151
Passports(external link)* 0800 225 050
*Press 0 for an operator  
Charities(external link) 0508 242 748
NZ Lottery Grants Board,
Grants on Line and COGS(external link)
0800 824 824
Office of Ethnic Communities(external link) 04 494 5784
Language Line(external link) 0800 656 656
The Translation Service(external link) 0800 872 675
Maritime New Zealand(external link)   0508 225 522
Ministry of Business, Innovation and Employment(external link) Bond Advice Line(external link) 0800 737 666
Electrical Workers Registration Board(external link) 0800 661 000
Tenancy Services(external link) 0800 836 262
Weathertight Homes Resolution Service(external link) 0800 116 926
Immigration New Zealand(external link) 0508 558 855
Employment New Zealand(external link) 0800 209 020
Consumer Protection Information Line(external link) 04 474 2750
Trade & Standards Information Line(external link) 0508 627 774
Business.govt.nz(external link) 0800 424 946
Companies Office(external link) 0508 266 726
Financial Service Providers Register(external link) 0508 377 746
Insolvency and Trustee Service(external link) 0508 467 658
Intellectual Property Information Line(external link) 0508 447 669
Motor Vehicle Traders Register(external link) 0508 668 678
New Zealand Petroleum & Minerals(external link) 0508 263 782
Personal Property Securities Register(external link) 0508 777 746
Radio Spectrum Management(external link) 0508 776 463
Ministry of Justice(external link)
  • District Court
  • Employment Court
  • Environment Court
  • High Court
  • Court of Appeal
  • Supreme Court

Collections

Tribunals

04 918 8800
Fines 0800 434 637
Legal Aid(external link) 0800 253 425
Legal Aid Debt Management Group(external link) 0800 600 900
Ministry for Primary Industries(external link)   0800 008 333
Ministry of Social Development(external link) Community Services Card(external link) 0800 999 999
New Zealand Superannuation(external link) 0800 552 002
Super Gold Cards(external link) 0800 254 565
Work and Income(external link) 0800 559 009
Ministry for Children, Oranga Tamariki(external link)   0508 326 459
Office of Film and Literature Classification(external link)   0508 236 767
Police(external link) Contact your local Police Station(external link)  
RealMe(external link)   0800 664 774
Statistics New Zealand(external link)   0508 525 525
StudyLink(external link)   0800 889 900
Tertiary Education Commission(external link) English for Migrants 0800 601 301
WorkSafe NZ (external link)   0800 030 040

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Councils

These councils use Language Line.

Council Business Unit Phone number
Ashburton District Council(external link)   03 307 7700
Auckland Council(external link)   09 301 0101
Christchurch City Council(external link)   03 941 8999
Emergency Management Southland(external link)   03 211 5115
Gisborne District Council(external link)   06 867 2049
Hastings District Council(external link)   06 871 5000
Hauraki District Council(external link)   07 862 8609
Horowhenua District Council(external link)   06 366 0999
Hutt City Council(external link)   04 570 6666
Kapiti Coast District Council(external link)   04 296 4700
Napier City Council(external link)   06 835 7579
Palmerston North City Council(external link)   06 356 8199
Selwyn District Council(external link)   03 347 2800
South Waikato District Council(external link)   07 885 0340
Waimakariri District Council(external link)   0800 965 468
Wellington City Council(external link) City Housing 04 499 4444
Western Bay of Plenty District Council(external link)   07 571 8008

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Doctors and Medical Centres

Find a doctor near you who uses Language Line.

Region Primary Health Organisation Phone number
Northland Manaia Health Primary Health Organisation(external link) 09 438 1015
Te Tai Tokerau Primary Health Organisation(external link) 09 408 3142
Auckland Auckland Primary Health Organisation(external link) 09 379 4022
National Hauora Coalition - Auckland(external link) 09 950 3325
West Fono Health Trust(external link) 09 837 1780
Coromandel Hauraki Primary Health Organisation(external link) 07 868 9686
Bay of Plenty Rotorua Area Primary Health Organisation (RAPHS)(external link) 07 349 3563
Western Bay of Plenty PHO(external link) 07 577 3190
Waikato National Hauora Coalition - Hamilton(external link) 07 856 8042
Hawkes Bay Health Hawke's Bay - Te Oranga Hawke's Bay(external link) 06 871 5646
Manawatu Central Primary Health Organisation - Pahiatua(external link) 0800 755 255
Central Primary Health Organisation - Palmerston North(external link) 06 354 9107
Horowhenua Central Primary Health Organisation - Horowhenua(external link) 06 367 6433
Central Primary Health Organisation - Otaki Medical Centre(external link) 06 367 6433
Wellington Tū Ora Compass Health (external link) 04 801 7808
Karori Medical Centre(external link) 04 920 4562
Newtown Union Health Service(external link) 04 380 2020
Ora Toa Health Services(external link) 04 237 0110
Porirua Union and Community Health Services(external link) 04 237 4207
Te Awakairangi Health Network(external link) 04 566 5320
Marlborough Marlborough Primary Health Organisation - Kimi Hauora Wairua(external link) 0800 499 430
Canterbury Christchurch Primary Health Organisation(external link) 03 374 6288
Pegasus Health (Charitable) Ltd(external link) 03 379 1739
Waitaha Primary Health(external link) 0800 800 743
Otago/Southland Well South Primary Health Organisation(external link) 0800 477 115

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Electricity and water services

You can talk to these service providers using Language Line.

Organisation Region Phone number
Genesis Energy(external link)   0800 300 400
Mercury Energy(external link)   0800 101 810
Meridian Energy(external link)   0800 496 496
Watercare Services Limited(external link) Auckland 09 442 2222

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Hospitals

To find a hospital near you who has access to Language Line.

Region District Health Board Phone number
Northland Northland District Health Board(external link) 09 430 4100
Auckland Auckland District Health Board(external link) 09 367 0000
Waitemata District Health Board(external link) 0800 809 342
Waikato Waikato District Health Board(external link) 07 839 8899
Waikato District Health Board - Screening Services 07 834 3631
Bay of Plenty Bay of Plenty District Health Board(external link) 0800 333 477
Tauranga Hospital 07 579 8000
Whakatāne Hospital 07 306 0999
Opotiki Hospital 07 315 8500
Taranaki Taranaki District Health Board(external link) 06 753 6139
Whanganui Whanganui District Health Board(external link) 06 348 1234
Manawatu MidCentral District Health Board(external link) 06 356 9169
Wellington Capital & Coast District Health Board(external link) 04 385 5999
Hutt Valley District Health Board(external link) 04 566 6999
Nelson / Marlborough Nelson Marlborough District Health Board(external link) 03 546 1800
West Coast West Coast District Health Board(external link) 03 769 7400
Otago / Southland Southern District Health Board(external link) 03 474 0999

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Other Health Providers

These health providers all use Language Line.

Provider Region Phone number
Ambulance(external link)   111
BreastScreen Aotearoa Wellington
Blenheim
Canterbury
Nelson
Timaru
Regions only
0800 270 200
Christchurch Obstetrics Associates(external link)   03 375 4060
Family Planning Association(external link) Local clinic  
Fertility Associates(external link)   0800 102 828
Flora Gynaecology Limited(external link)   03 548 8566
Healthline(external link)   0800 611 116
Hepatitis Foundation of NZ(external link)   0800 332 010
LMC Services - Maternity Care(external link)   0800 300 022
Mary Potter Hospice(external link)   04 801 0006
Midwifery and Maternity Providers Organisation (MMPO)(external link)   03 377 2485
National Poisons Centre(external link)   0800 764 766
Northern Southland Medical Trust Lumsden Maternity Care   03 248 7050
Otago Community Hospice(external link)   03 473 6005
Plunket Line(external link)   0800 933 922
Vibe - Hutt Valley Youth Health Trust(external link) Lower Hutt 04 566 0525
Upper Hutt 04 528 6261

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Support services and advice

(external link)When you need help with legal matters, advocacy, or support services.

Agency Business Unit Phone number
Canterbury Support Line(external link)   0800 777 846
Community Law Service(external link) Baywide Community Law Service: Tauranga(external link) 07 571 6812
Baywide Community Law Service: Whakatane(external link) 07 308 6817
Community Law Canterbury(external link) 03 366 6870
Community Law Marlborough(external link) 0800 266 529
Nelson Bays Community Law Service(external link) 03 548 1288
Rotorua District Community Law Centre(external link) 07 348 8060
Waitematā Community Law Service(external link) 09 835 2130
Wellington and Hutt Valley Community Law Centre(external link) 04 499 2928
YouthLaw Aotearoa(external link) 0800 884 529
Family Action(external link)   0800 326 327
FairWay Resolution Limited(external link)   0800 774 422
Immigration Advisers Authority(external link)   0508 422 422
MCLaSS (Multicultural Learning and Support Services(external link)   04 384 3693
National Advocacy Trust(external link)   0800 555 050
National Building Financial Capability Charitable Trust(external link)   0508 283 438
New Zealand Red Cross(external link)   0800 733 276
Ōtautahi Community Housing Trust(external link)   0800 624 456
Problem Gambling Foundation Services(external link)   0800 664 262

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Make an official complaint

When you have tried to sort out a problem with an organisation, you can make an official complaint to.

Agency Business Unit Phone number
Banking Ombudsman Scheme(external link)   0800 805 950
Children's Commissioner(external link)   0800 224 453
Health and Disability Commissioner(external link)   0800 112 233
Human Rights Commission(external link)   0800 496 877
Independent Police Conduct Authority(external link)   0800 503 728
Office of the Ombudsman(external link)   0800 802 602
Office of the Privacy Commissioner(external link) Privacy Commissioner - Enquiry Line 0800 803 909
Real Estate Authority(external link)   0800 367 732
Utilities Disputes Ltd(external link)   0800 223 340

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