A new 24 hour, seven day a week telephone interpreting service, called Ezispeak, will replace the current Language Line service from 30 September 2019.
Ezispeak will take over providing telephone interpreting services from 1 October 2019. Language Line will formally close at 6pm on Monday 30 September 2019.
If you require a telephone interpreter to access the public services and information you are entitled to, the new service will still be free to use. The government agency that you are accessing information through will use the new service, the same way they currently use Language Line.
For organisations that currently use Language Line and want to know if they will be eligible to use the new service, you can find more information about the new service, including eligibility information and details on how to sign up, on their website www.ezispeak.nz(external link).
This is the first of a number of upcoming changes to improve the availability, quality and coordination of language assistance services across the public sector.
This work is being progressed under the cross-government Language Assistance Services Project(external link) led by the Ministry for Business Innovation and Employment and Department of Internal Affairs.
If you have any questions about the new service and would like to speak with a member of the Ezispeak team, please contact their dedicated toll-free number on 0800 453 771.
If you have any questions about the closure of Language Line, you can contact Language.Line@dia.govt.nz.