A new 24 hour, seven day a week telephone interpreting service replaces the current Language Line service from 30 September 2019.

This is the first of a number of upcoming changes to improve the availability, quality and coordination of language assistance services across the public sector.

This work is being progressed under the cross-government Language Assistance Services Project(external link) led by the Ministry for Business Innovation and Employment and Department of Internal Affairs. 

This will mean some changes for how people access telephone interpreting services.

If you require a telephone interpreter to access the public services and information you are entitled to, the new service will still be free to use. The government agency that you are accessing information through will use the new service, the same way they currently use Language Line.

For organisations that currently use Language Line and want to know if they will be eligible to use the new service, you can use the eligibility tool on the New Zealand Government Procurement & Property(external link) website to find out. 

  • If you find that you are not eligible for the new service, you will need to find other telephone interpreting service providers you can use.

If you have any questions about the closure of Language Line, you can contact Language.Line@dia.govt.nz.

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